ulartoto.com Privacy Policy

When you create an account on ulartoto.com, you share personal information—your phone number, email, identity details, and payment information. This page explains what we collect, how we protect it, and what rights you have over your data. Our commitment is to keep your information secure and use it only for the purposes you've authorized.

We comply with Indonesian data protection standards and international best practices for encryption and access control. Your data is processed locally when possible and stored with security measures that meet banking-industry standards. If you have questions about how we handle your information, contact our support team through in-app chat—we're available during business hours across Jakarta, Surabaya, Bandung, and Medan.

This policy applies to all users of ulartoto.com, regardless of how you access the platform—Android app, iOS browser, or desktop. It also applies to third parties who process your data on our behalf, such as payment providers and customer-support vendors.

What Data We Collect on ulartoto.com

We collect your phone number, email address, and full name when you sign up. For account verification, we ask for a photo of your identity document (KTP, passport, or driver license) and a selfie holding it. This information is used to confirm your identity and unlock higher withdrawal limits on ulartoto.com. We also collect your date of birth and residential address for compliance with Indonesian financial regulations.

When you use ulartoto.com, we record your transactions: deposits, withdrawals, game activity, and settlement history. This data helps us track your account tier, process your payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet), and detect fraud. We log your login times, device type (Android or iOS), and IP address to help you regain access if your account is compromised. Push notifications you receive are tracked so we know which alerts you've seen.

How We Use Your Information

We use your data to process deposits and withdrawals, settle game outcomes, verify your identity, and comply with local law. Your phone number is used to send you push notifications about deposits, withdrawals, and settlement results. Your email receives account recovery links and important policy changes. Your identity information is verified once and used to confirm you are who you claim to be.

We analyze aggregate ulartoto.com usage data to understand which games are popular, how long sessions typically last, and when players are most active (especially around events like Liga 1 matches and holidays like Idul Fitri). This helps us improve the platform. We never connect this aggregate data to individual names or accounts—it's purely statistical.

We may contact you via in-app chat or email if we detect suspicious activity on your ulartoto.com account, if a withdrawal is under review, or if your identity verification is incomplete. This contact is for your security and account maintenance, not for marketing.

Third Parties and Data Processors

We share your data with payment processors only to the extent needed to complete deposits and withdrawals. When you choose mobile banking, local payment, online payment, or another payment method, that provider receives your payment details and processes the transaction. We don't store your wallet credentials or bank account numbers on ulartoto.com—those are held by your payment provider. e-wallet, mobile banking, local payment, and online payment virtual account providers receive your deposit information to credit your ulartoto.com account.

We use third-party customer-support vendors to respond to your in-app chat messages. These vendors sign agreements to keep your data confidential and use it only for support purposes. Our servers may sit outside Indonesia; your data may be processed in other countries where we have infrastructure or partner vendors. These locations all meet international security standards.

Your Rights and Data Requests

You have the right to request a copy of all personal data we hold about you on ulartoto.com. Contact us through in-app chat or email with your account phone number. We'll provide a file of your data within 10 business days. You also have the right to correct inaccurate information—if your address or name is wrong, we'll update it. You can request deletion of your account and associated data, though we'll retain transaction records for five years to comply with Indonesian financial regulations.

If you believe we've misused your data, you have the right to lodge a complaint with the Indonesian Financial Services Authority (OJK) or your local data-protection authority. We ask that you contact us first through support so we can attempt to resolve the issue directly.

Cookies and Device Storage

The ulartoto.com app and browser use cookies and local storage to remember your login session, your language preference, and your notification settings. These are stored on your device and used to keep you logged in and to deliver personalized notifications about deposits, withdrawals, and Liga 1 or Piala AFF matches you've shown interest in. You can clear cookies and local storage at any time by logging out or clearing your browser cache. If you clear your session, you'll need to log back in to ulartoto.com.

We use analytics cookies to understand how many users access ulartoto.com, which pages are most visited, and whether the app runs smoothly. These cookies don't identify you personally—they generate anonymous usage statistics. You can disable analytics in your browser settings if you prefer, though this won't affect your ability to use ulartoto.com.

Data Security and Retention

We encrypt all data in transit using industry-standard SSL/TLS protocols. Your password is hashed and salted, meaning we can't read it even if our servers are breached. Access to your ulartoto.com account requires your phone number and password; you can optionally enable two-factor authentication through your settings. If you lose access to your phone, contact support with your identity details and we'll help you regain control.

We retain your transaction history for five years to comply with Indonesian law. After five years, we delete transaction records unless you have an open dispute or legal claim. Your identity documents are encrypted and stored separately from transaction data. When you close your account, we delete your credentials within 30 days but keep your transaction records for the full five-year period.

Policy Changes and Contact

We may update this privacy policy at any time. Changes will be posted on this page with an updated date. Continued use of ulartoto.com after changes are posted means you accept the new policy. Major changes will also be communicated via push notification or email.

If you have questions about how we use your data on ulartoto.com, contact us through in-app chat, available during business hours. For formal data requests, include your account phone number and a description of your request. We'll respond within 10 business days. Your privacy matters to us, and we're committed to transparency in how we handle your information.